Returns & Warranties
You can return goods you have ordered from us for any reason at any time within 60 days after the day of receipt for a full refund or exchange.
All goods must be returned unused and with their original undamaged packaging with all contents included for a refund to be granted.
Please include your name and order number, and brief statement of the reason for return and if you would prefer a replacement, alternative product or refund.
We offer a FREE returns service on all products for UK orders. Simply fill out the form HERE, print the label and drop your parcel off at your local Post Office.
Engraved Orders: We are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.
All Leatherman multi tools, pocket tools and rescue tools sold by Multi-Tool-Store carry a 25 year manufacturer’s warranty.
The warranty does not require a reciept of purchase and all tools are covered by the warranty. Please download the form below, package with your tool securly and send to the address on the form.
The form for faulty Leatherman products and returns can be downloaded here
Multi-Tool Store does not stock all replacement parts and any spare blades, nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.