Returns & Warranties

Free 60 Day Returns

Personalised Items: We are so confident you will be delighted with the quality of the engraving or embossing, however if you are not completely satisfied we are happy to arrange an exchange or refund for you.


Our UK returns page on Royal Mail


Free Collection (No Printer Required) Book a collections from your doorstep, office or safeplace. Royal Mail will bring the label to you.

Drop off (No Printer Required) If you don't have a printer you can drop at your Post Office by generating a QR code . Please check that your post office has printing facilities first here.

Drop off (Printer Required) If you have a printer you can drop at your local Post Office or Parcel Postbox.


Returns from outside the UK will need to pay return postage.



All Leatherman multi tools, pocket tools and rescue tools sold by Multi-Tool-Store carry a 25 year manufacturer’s warranty.


The warranty does not require a reciept of purchase and all tools are covered by the warranty. Please download the form below, package with your tool securely and send to the address on the form.


The form for faulty Leatherman products and returns can be downloaded here


Multi-Tool Store does not stock all replacement parts and any spare blades, nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.

If there is anything more we can do to help, please do not hesitate to contact us