This Privacy Policy explains the different types of personal data we may collect about you. It provides information on how we collect this data, how it is stored, what it is used for and how we keep it safe.
This information will make sure you are fully informed about how Multi-Tool Store (owned and managed by the Outdoor 365 Group) uses your data and your rights in relation to this.
If we are required to make any updates to this Privacy Policy we will notify you of the significant changes. It is also available on our website to be read at any time.
If you have any questions after reading this Privacy Policy then please don’t hesitate to contact us at datahelp@outdoor365.group.
The Outdoor365 group (which we’ll refer to as ‘the Group’ in this document) is made up of several related ecommerce platforms:
Outdoor365, Multi-tool Store, Swiss-Store, Buck Store, Gerber Store, Farrar & Tanner, Headtorches365 and Led Lenser Store
The Group is registered with Companies House as Outdoor365 Ltd. Company Registration No: 6601597
Data protection law includes a number of reasons a company may collect and use your personal data. These include:
When you request to receive e-mail newsletters you give us your consent to collect and process your data. There are a number of situations where you are able to give your consent in this way.
If you place an order with us we will collect your address details for delivery and pass these onto our courier. We need this type of personal data to comply with our contractual obligations with yourself.
When required by law, such as when selling age restricted items (bladed products, alcohol etc.) we are required to collect and process your data.
Your data is used to pursue our legitimate interests which are reasonably expected as part of running a business. We will use your browsing and purchase history to enhance your web experience and to assist in developing our services. This does not impact your rights, freedom or interests.
It is always your choice if you share these details with us.
In some circumstances, if you choose not to provide your details we may not be able to provide all the services you request (more information is provided in the following section).
To give you the best possible customer experience and bring you offers and promotions that are most relevant to you, we combine your personal data gathered from each of our ecommerce platforms. We also use this data alongside that which we obtain from third parties to whom you have given your consent to pass that data onto us.
By doing this we are able to build a better understanding of what promotions, products and services are most likely to be of interest to you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
If you wish to change how we use your data, you’ll find details in the ‘What are my rights and how do I make changes to my personal data preferences?’ section.
It is important to remember that if you choose not to share your personal data with us, or refuse certain contact permissions, we may not be able to provide some services you’ve asked for. Examples of this are:
Data security is of the upmost importance to all of our customers and as such we take many steps to ensure it is protected at all times.
All transactional areas of our websites and apps are secured using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
Whenever we collect or process your personal data, we’ll keep it on file for a maximum of 25 years. This is the maximum warranty period for a number of our products, so if you have an issue we can recall your purchase.
We sometimes share your personal data with trusted third parties including:
We apply a policy with these parties to keep your data and privacy safe:
You have the right to:
To stop receiving direct marketing communications from us you can:
You have the right to request a copy of any information about you that the Outdoor 365 Group holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact the Data Protection Officer via datahelp@outdoor365.group. It is also possible to amend your information through your online account.
If we choose not to action your request we will explain to you the reasons for our refusal.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
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